1. Is this real Himalayan Salt?
Yes, absolutely. We get our salt directly from the Khewra Salt Mines or the origin of Himalayan Salt.
2. What I have to do if I haven’t received my order or there is a problem with it?
Please, contact us through the form on our website which can be found when you click on “Contact Us” button from the menu. You may also call or email us: [email protected]
We will work to resolve this issue with you. And, please, NEVER OPEN A DISPUTE IN PAYPAL before you contact us. Just contact us and you will be surprised how many things we can do for you.
3. Is it safe to mail Himalayan Salt Lamps?
Yes it is absolutely safe. We know how to package and ship the lamps to prevent damaging the item, but sometimes there are things which don’t depend us and can lead to broken lamp. If you receive a broken lamp, let us know and we will send you a new one right away.
4. How can I be sure that you won’t take my money without delivering the product?
In order to make things SAFER for you we have started working with PayPal, and US based merchants. You always have 100% Buyer Protection from these merchants. Of course, we are here to stay and we want you to be happy that’s why we are giving you 100% money back guarantee too.
And if you have any doubts about your order just email our support. Delivery can take anywhere from 12-30 days.
5. How long does it take to get my order?
It can be delivered in up to 7-15 days, but sometimes it may take less time. Because we have a direct relationship with our manufacturers to provide you the best quality and prices, shipping time may be longer than normal.
6. Do you have a support number?
Yes, please call (855) 447-4245 for phone support. We are available M-F 12PM-4PM MST. Please leave a message and we will return your phone call within 24 hours.
7. If I’ve paid for shipping and return my item, do I receive a refund on the shipping fee?
No, the shipping fee is non refundable, unless we shipped a incorrect item or the item has a defect. Returns are accepted up to 30 days from the shipping date.
8. Where are my items coming from?
Although our fulfillment house is located in the United States, some of our specialty items are located in other countries such as Pakistan,Australia, Germany, China and United Kingdom.
9. Will my items be sent in one package?
For logistical reasons, items in the same purchase sometimes will be sent in separate packages. Please keep this in mind when receiving deliveries.
10. Can I cancel my order after I have already made it?
Yes, you can in the first 24 hours after you have made it.
11. Do you ship in Saturday and Sundays?
Our shipping provider only ships during regular business hours. So there might be 2 day delay of your orders if you make them on Saturday or Sunday.
12. Do you answer your support emails every day?
We are available M-F 10:00AM-5:00PM MST.
What is your return policy?
- You may return or exchange any merchandise for up to 30 days after the delivery date.
- Returns made after 30 days of the delivery date will be refunded via an emailed store credit. We can only accept returns for store credit for up to 90 days after the delivery date.
- Please note that all items must be unwashed, unworn and otherwise unused. Items sent back with any stains including makeup and deodorant stains, will not be accepted for exchange. We are also unable to accept items for return or exchange that have any strong lingering odors.
- Exchanges can only be made for items of equal or lesser value.
- Clearance and sale items are final sale and cannot be returned or exchanged, even within the 30 day period.
- Please be sure to get a tracking number when you ship the order back to us. We will not be held responsible for items lost, stolen, or damaged during return transit.
Returns that show any type of signs of wear, damage, scents, or alterations will not be accepted and will be sent back to the customer.
14. I received an incorrect item. What should I do?
If you received an incorrect item please email us at [email protected] and we will help you. Please attach some photos of the wrong item in your email.
15. I received a damaged item. What should I do?
If you’ve received damaged or defective product, please email a photograph of the damaged item to [email protected] along with your order number and we would be happy to help with the exchange. Keep in mind that damaged or defective products can only be exchanged for up to 30 days after the delivery date.
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